So we fixed the Touchsmart for about a week or so but now it’s official knackered and sat on the floor in the spare room, we tried everything we could think of but to no avail.
I emailed the CEO at HP yesterday explaining that I’d won the PC in the OSNN, Buzz Corps and HP Magic Giveaway! and how disappointed I am at the fact their product has such a terribly short life and that I certainly WOULD NOT recommend the HP Touchsmart to anyone. I received an email from CEO Customer Relations to inform me they’d passed my email on to the Customer Escalation team who will review my case.
Anyway I got a call from some woman this morning who told me the machines out of warranty (well derr) so there’s nothing HP can do apart from pass me on to the technical department but it’s cost me to find out what the problem is and have it fixed. I told her not to bother.
I don’t know what I was expecting from them but I was hoping for more help than that what with it being a worldwide promotion to promote HP and their products.
From what I’ve read on the HP TouchSmart support forums HP are usually no help whatsoeve or refuse to accept there’s a problem. I feel sorry for those people who’ve spend nearly £2000 on these machines only for them to be faced with black screens and constant freezes.
